Plaza Opera - פלרמו

We were upgraded to a suite, which was lovely, being on the top floor and overlooking the city.

The staff are unfriendly. The breakfast room is in the basement and not large enough for the volume of people (particularly coach tours) going through. The two staff on duty can't cope, with the consequence that food runs out frequently and is not replenished, coffee takes 10 minutes to arrive, and the selection is poor anyway.

We liked the very kind and helpful hotel receptionists

The breakfast organisation was poor, but this is a complaint!

Fantastic breakfast and super-kind staff. Thank you.

Domenico the bell boy was very gentle and nice.

Very comfortable clean and modern hotel, good position for the sights of Palermo, very good breakfast, helpful staff. No restaurant but good restaurants close by. The history and sights of palermo are very impressive. Chaotic and Noisy but lively.

Very nice hotel, we got an upgrade for free!

Well above average for any city, let alone Palermo. Smart, clean, modern room with excellent staff. Well located in the "shopping district", just outside the sights in the "old city". Good (paying) parking nearby, but hotel offers reasonably-priced garage in any case.

Slightly disappointing breakfast. Too much "pre-packaged" stuff and no fresh juices.

The room was exactly as pictured on the website. I was able to be checked in at 11am as room was available. This was very good and efficient.

I expected a 4 Star Hotel to have a restaurant, or at least to be more accommodating for people who want dinner, especially when staying in one of their suites. I ordered Room Service for drinks and the staff were rude and brought me a bottle of champagne which wasn't on the menu at 25 euros when I ordered a bottle of Prosecco at 16 euros. They tried to tell me it was the same thing and refund the 9 Euros difference for false advertising. They did not even tell me that they were bringing a different bottle but thought I would not notice! I would expect a lot more from a 4 star hotel. 24-hour room service, impeccable service and eating facilities!

Receptionist are very kind. The hotel is deep in the center of Palermo. The offered services are perfectly proportioned to the price paid. There are many place where to park the car during the night. So i will stay here again when i come back to palermo.

The hotel was truly a four star hotel. It was beautifully decorated and the staff was attentive and the breakfast was the best we were offered in Italy!

Very good location to take the bus to the airport. Very nice and clean room. Very good value for the money. Good breakfast

Quality of the staff at the desk reception. Rooms were clean, comfortable, and very quiet.

No Fresh fruit juices at breakfast Buffet

Great central location for sight seeing and shopping. Comfortable, clean, modern hotel with extremely helpful staff, would definitely stay again

Word-class hotel with exquisite Italian design. Very confortable rooms with all the amenitities including very powerful ac system (outside temp in July during our stay in Sicily was between 35 and 40 Celcius) Located in the shopping district not far from some of the museums. Terrace on the roof with a breathtaking view of the city and surroundings. Wonderful stay.

We have been upgraded to a suite , wonderful. It was including a jacuzzi shower concept , The breakfast was good.

People at the front desk are really not the nicest. Not trying to help.